Deprecations
In the table below, you will find information about functionalities that are being deprecated or are in the process of discontinuation. This includes aspects such as configurations, changes in APIs, compatibility with third-party components, and other relevant elements.
| Functionality | Announcement Date | Applicable from:: |
|---|---|---|
Microsoft LUIS - Microsoft LUIS DeprecationDetail: Starting October 1, 2025, Microsoft LUIS will no longer be available, and access to it will be officially discontinued in favor of Conversational Language Understanding (CLU), part of the Azure Cognitive Service for Language. After this date, models and applications in LUIS will no longer receive support or updates, and users will not have access to its services. All developers are advised to migrate their applications to CLU to leverage its advanced natural language processing capabilities, such as more powerful multilingual transformer-based models and better integration with other Azure services. Impact: If you use Genesys Cloud Open Messaging, you will be affected. Recommended Actions: Users should migrate their LUIS applications and models to Conversational Language Understanding (CLU). Access Azure's official information for more details Here |
09/30/2022 | 10/01/2025 |
Genesys Cloud - Deprecation of Open Messaging Inbound EndpointDetails: As of October 31, 2024, Genesys will no longer support the current Open Messaging Inbound Endpoint. The current endpoint is As part of ongoing improvements to the Open Messaging channel, Genesys has developed new API endpoints that extend existing functionality:
Impact: If you use Genesys Cloud Open Messaging, you will be affected. Recommended Actions: Update your middleware to adopt the new endpoints before the deprecation date. What if I need help or have questions?: Respond to the deprecation announcement on the Developer Forum |
06/24/2024 | 10/31/2024 |
Graphical Menu Details - Reports ModuleDetail: This graph located in the "Dialogs" viewing panel is available only for the validation of historical data prior to 01/07/2023. After this date, the information provided by this graph is included in the new data viewing panel Menu Details. How it Affects?: Data can be viewed in this graph only until 01-07-23. The visualization will not be removed; however, it will not have updated information after that date. Recommended Actions: f you need to view data related to menus after 01-07-23, you should check it in the new data viewing panel Menu Details. |
10/07/2023 | 10/07/2023 |
Extension Module - QnA Maker - QnA Maker JsonDetail: These modules work with a cloud-based Natural Language Processing (NLP) service that allows you to create a layer of natural conversation over your data. Azure has announced that "QnA Maker service will be retired from the market on March 31, 2025. A more recent version of the question and answer functionality is already available as part of Azure AI Language Azure AI How it Affects?: Customers who already have these extension modules in use will continue to operate without issues but should follow the instructions in the "Recommended Actions" section before 01-03-2025 to ensure their operability and support remain unaffected. Instead, Lynn has introduced two new modules Custom question answering y Custom question answering Json which can already be used and allow working with the new versions of Azure AI Language functionality. Recommended Actions:Customers should plan the creation, configuration, and subsequent switch to the new extension modules. Contact Lynn's support team for assistance with the migration and update plan. |
25/10/2023 | 01/03/2025 |
Closure of Google Business Messages in July 2024Details: Google Business Messages will no longer be available in July 2024. Our clients using this channel must replace it with alternative messaging options before July 15, 2024. Google will cease creating new conversations from that date and will completely shut down the service on July 31, 2024. For more information, access Here How it Affects?: The discontinuation of the Google Business Messages chat service from July 31, 2024, would have a significant impact on users who rely on this platform to communicate with brands. Users may experience delays in customer support, reduced availability of relevant information, and a decrease in the overall quality of the brand experience. Recommended Actions: ¿What should I do now? |
06/05/2024 | 31/06/2024 |