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Lynn Reporting - SURVEY

Survey Results Tree Map

It displays a Tree Map-style graphic with three rows at the top. The first row shows the number of completed surveys, the second row contains the survey names (with each column corresponding to a different survey), and the third row lists the questions for each survey, along with the number of responses received for each.

In the graphic, each box represents the results of a question, with its size proportional to the number of responses in that category. Larger boxes correspond to categories with more responses, while smaller ones represent those with fewer responses. Each question is distinguished by a group of monochromatic colors to help identify the areas within the chart.

Survey Response Frequency Table

The data present survey responses, grouped by the frequency with which each option was selected by respondents.

The table columns are as follows:

  • Survey: The title of the survey, i.e., the name by which it is identified.
  • Language: The language in which the survey content is written.
  • Question Title: The name that identifies each question within the survey.
  • Option: The value of the selected option, or the number entered if the response is numeric.
  • Count: The frequency with which the option was selected.

Identifying the most selected options allows for optimizing products, services, or policies to better align with what the public values and needs, thus increasing satisfaction and effectiveness. Additionally, the most common responses highlight areas that require priority improvements based on what is most relevant to the surveyed group.

By dragging a column name to the top area of the table, information is automatically grouped according to that column's values. This feature allows the data to be organized and viewed in segments, making it easier to compare and analyze different groups or categories within the table.

Additionally, each column includes a filter that allows the user to select rows meeting specific criteria based on their values. The filter provides two conditions with conditional logic (AND or OR), enabling these to be combined for further refinement of the results. The Filter and Clear Filters buttons allow the selected criteria to be applied or reset, respectively.

Survey Details

This table presents information about the sessions of customers who completed the surveys. The details are organized into various columns, each highlighting a key aspect of the customers' interaction with the survey.

  • Date: The date and time when a participant completed the survey.

  • Channel Information:

    • Channel (C): Icon of the channel through which the questionnaire was answered.
    • Service (S): Service number through which the questionnaire was answered.
    • Division (D): Division number to which the completed survey belongs.

  • Session ID: Unique identifier assigned to each user session, intended to differentiate and maintain the state of each user during their interaction with the application.

  • Criteria: The criterion used to classify the session, based on a user identifier value.
  • Criteria Value: The value corresponding to the specified criterion, which defines the criterion precisely and helps segment or categorize the session.

  • Chat Information:

    • Queue:
    • Chat Session ID: Unique identifier assigned to each chat session.

  • Survey Information:

    • Response ID: Unique identifier assigned to each response.
    • Survey Name: Title or identification assigned to the survey.
    • Language: The language in which the survey is presented to participants.
    • Evaluation: The evaluation of the results obtained from the survey, based on the values assigned to the responses during its creation. This allows interpreting the participants' responses, measuring the success or effectiveness of the survey, and reviewing the response rates.

By dragging a column name to the top area of the table, information is automatically grouped according to that column's values. This feature allows the data to be organized and viewed in segments, making it easier to compare and analyze different groups or categories within the table.

Additionally, each column has two filters: one to select rows that meet specific criteria based on their values, with two conditions that use conditional logic (AND or OR), allowing them to be combined to refine the results. The Filter and Clear filters buttons allow you to apply the selected criteria or reset them, respectively. The other filter is used to show or hide the table columns.

Surveys with Text Responses

Shows a table with the survey results, highlighting the textual responses provided by the participants. These responses are unstructured data, meaning participants can write whatever they wish.

  • Date: The date and time when a participant completed the survey.
  • Session ID: Unique identifier assigned to each user session, used to differentiate and maintain each user’s state during their interaction with the application.

  • Survey Information:

    • Response ID: Unique identifier assigned to each response.
    • Survey name: Title or identifier assigned to the survey.
    • Language: Language in which the survey is presented to participants.
    • Last question: Title of the last question in the survey.
    • Last response: Value of the response to the last question.
    • Current question: Title of the question that requires a textual response.
    • Current response: Value of the response to the question that allows a textual response.